Refund policy

Return Policy

At Ship My Sneaker, we strive to ensure that you are completely satisfied with your purchase. We understand that sometimes, a product may not fit perfectly or may arrive with defects. Here's how we can help:

1. Size Replacement: If your shoe does not fit properly, you can easily get it replaced with the correct size. Simply contact us within 3 days of receiving your order, and we'll arrange for a replacement.

2. Damage Replacement: If you receive a shoe that is damaged in any way, please reach out to us immediately. We will replace any damaged product to ensure you have the perfect experience.

3. Replacement and Damage product will be delivered in 7 Business Days

      4. We Don't provide return and refund, only replacement is acceptable

Important: Please ensure to record a proper unboxing video when unboxing your package. This video will be required to verify the condition of the product at the time of delivery and to support any claims for replacement.

To initiate a replacement, please contact our customer service at +91 9906640460 or email us at shipmysneaker@gmail.com. Please have your order number and the unboxing video ready to expedite the process.

Thank you for choosing Ship My Sneaker, where your satisfaction is our top priority!